Director of Client Services

Blackbird Garage Chicago, IL

We’re looking for an experienced digital ad agency leader that can foster strategic client relationships, lead a team of client managers, and assist in winning new business.

This isn't your first rodeo.  You know exactly who to hire, how to motivate your team, and what keeps clients happy.

What we do, and how we do it:

Blackbird Garage is a digital ad agency that specializes in direct response customer acquisition.  In our first 2 years of operating, we’ve helped 3 companies scale from around $1m in annual revenue to $30m+ annual run rates.  We have more clients on that same path.   How?  We’re experts at paid social advertising.  Think Facebook, Instagram, and Pinterest ads.  We plan and optimize paid social campaigns.  We achieve scale, profitably.  

Who we’re looking for:

Are you well versed in Facebook, Instagram, and Pinterest Ads?  Can you build a team of client managers while handling some of your own accounts?

Skills:

  • Deep knowledge of digital ad platforms, specifically Facebook, Pinterest, and Adwords.

  • Talented team leader that can lead by example.

  • Can see the big picture and boil it down to action that delivers results.

  • Able to provide exceptional customer service for our clients.

  • Can communicate effectively and concisely through email.

  • Adept ability to challenge people while maintaining trust.

  • Able to optimize your time and the time of your team.

  • Relentless in staying ahead of the curve on new strategies, advertising channels and conversion rate optimization techniques.

  • Strong desire to learn, comfortable in a fast-moving environment.

What you would do:

  • Recruit, hire, train, and manage a team of Client Managers.

  • Develop effective and efficient work processes for services our clients.

  • Provide strategic insight in managing client relationships.

  • Respond quickly to client communication.

  • Make sure client goals are met.

 Perks:

  • Opportunity to help build what will be the world’s best paid social media agency.

  • Access to industry conferences.

  • Access to a leading shared work space in Chicago.

  • Free food: Breakfast once every other week.  Lunch once a week.  Fruit twice a week.

  • Fast moving, tight-knit team.

  • The equipment you need to be successful.

© Blackbird Garage 2017 -

Chicago, IL & San Diego, CA.